The Customer Is A Pain

Today our shower has developed a problem whereby its motor continues to run once switched off.
My wife kindly let me have my Things To Do List which included phoning the 24hr MIRA Insurance Helpline. I duly called at 9am and spoke to a lady who advised me to switch of the electrics and power to the shower. I informed her I was disabled and a wheelchair user. I explained that it was highly unlikely I could do this due to the logistics and my situation.
She then asked me to get my carer, neighbour involved. Without going into the Why's & What Fors I duly informed her that it was not possible at this moment in time. The operator insisted that this is what I had to do in her Robotic standardised approach. This continued for a while going backwards and forwards without any empathy to my situation. She even went on to say 'that an engineer will take some days to get to you anyway.' I was getting quite cross a this stage but remained calm stating to her that I will go into the main road and shout for assistance then shall I. At this point she disconnected me.

Now I'm really P*****D Off - I thought how bloody rude. I called my wife and told her what had happened at which point she told me that she had isolated the electrics to the shower. She then called the 24hr MIRA Helpline herself, whilst I remained on our telephone. Now she has two telephones and conversations going. The operator then asked for the Insurance Start Date. Having the Policy in my hand I told my wife no date appears on their policy only our Policy Number. Thinking that this would enable the operator to obtain our customer information al all would be resolved. NOOOOOOOOOOOOOOOOOOO!!!! Far too simplistic.
It transpires that we now have to obtain the contractors installation date from one of their invoices. Whilst we can do this I think to myself - Is it me or am I am a mug. I presummed that I was the customer, to be treated with respect, empathy.
I thought to myself it seems those days have long gone.

Well heres the punchline - I'm now sitting on my moral high ground when in fact my daughter turns round to me after returning from school this afternoon and says that the shower is fine.the noise we take to be the showers motor continuing to run is fact her electric razor!!!!!

Jesus - dont we just feel like eating a bit of humble pie.